Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
We do not currently offer free shipping. However, this may be added at some point. We apologize.
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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At Haven Tails, we believe pets deserve a safe, happy, and comfortable life. Our pet supplies collection is carefully curated with quality, comfort, and care in mind—covering everyday essentials, playtime favorites, and trusted accessories. Each product is chosen to support your pet’s well-being and to make caring for them easier and more joyful. From wagging tails to gentle purrs, Haven Tails is here to help you create a loving haven for your furry companions every day. 🐾